Good Questions.Clear Answers.

Yes. Our four packages cover commerce and ongoing team delivery. Branding & Visual Identity, UI & UX Design, Website / App Facelift and Custom Products, CRM & ERP are also available as separately scoped projects. We discuss your needs and budget, then confirm the right skills, deliverables and fees.

You work with a named delivery contact and the specialists your scope needs. Responsibilities, updates and review points are agreed at the start.

Share your website, products or workflows and what needs attention. The initial review of what you share is free. We highlight initial priorities and recommend a next step; any further investigation or delivery is quoted and agreed separately.

No. Bring the context you have: an idea, a current product, a design problem or a backlog. We help identify what needs deciding and whether discovery is needed before a delivery estimate.

Yes. We first review the assets, code, access, dependencies and unfinished work. The handover and any investigation are scoped before we commit to delivery.

Yes. We can scope brand direction, logo and identity design, typography, color, brand guidelines and agreed digital assets. Your proposal identifies the deliverables, concepts and review rounds.

Yes. Research, user flows, wireframes, interface design, prototypes and design systems can be a standalone engagement. We agree the screens, states and handover needed by your development team.

Yes. We can refresh the visual design while retaining useful existing structure, or address deeper navigation and usability issues. We review the current experience before deciding which level of change makes sense.

Yes. Share your guidelines, assets and constraints. We can extend the existing design language, improve consistency or propose a carefully scoped evolution.

The agreed source files, layouts, components, prototypes and implementation notes. Deliverables, revision rounds, asset licenses and ownership terms are specified in the proposal.

Yes. We can design and build custom business tools, workflows, dashboards and integrations. We start with users, permissions, data and operating requirements, then agree a phased delivery plan.

Yes. We can take a product from discovery and UX through implementation, testing and release. We agree the first useful version and prioritize the features that belong in it.

Bring your stack or requirements. We assess the codebase and match the expertise before committing. Specialist languages, legacy systems and unfamiliar technologies may need discovery or a tailored team.

Yes. We scope the systems, APIs, permissions, failure handling and ongoing ownership. Third-party access, licenses and platform limits are reviewed before implementation.

Yes. A scoped project or delivery pod can combine the disciplines your work needs. Responsibilities, capacity, release checks and post-launch support are agreed explicitly.

Yes. We can assess a known issue for Store Support or a separate scope. When its cause is unclear, begin with a Readiness Review.

Stabilization means fixing agreed issues that put the store at risk. It is not a separately priced standard package. The fixes may be agreed within Store Support capacity or quoted as a separate scope; the Readiness Review identifies priorities but does not include implementation.

We confirm the review date once the agreed scope, access and examples are ready. There is no fixed turnaround promised on this page; your proposal records the schedule and any information needed from your team.

The $540 Readiness Review is a defined assessment with findings and a prioritized plan. Store Support is $720/month for 20 combined team-hours of agreed maintenance, troubleshooting and improvements. Implementation is not included in the review fee.

Coverage and escalation are agreed in your proposal. Standard support does not include 24/7 coverage or unlimited work. Acknowledgement targets are different from resolution times.

Our delivery team confirms eligibility in writing after reviewing the source and destination platforms, data quality, product variants, theme and integrations. The starting scope is one migration with up to 500 parent products (variants assessed separately), an agreed existing theme and named standard integrations. Customer and order history are included only when named. Complex data, bespoke themes, custom integrations or multiple stores may need a separate scope or Custom Migration at an agreed hourly rate.

The team may waive paid Discovery after assessing your existing information, when it is sufficient to qualify and plan the migration. Your proposal confirms that decision before you commit. When required, Migration Discovery is $720 separately from the $3,600 Standard Migration and is not automatically credited. If both packages are agreed, their combined fee is $4,320, before separately agreed third-party or additional work costs. Any alternative fee arrangement must be explicit in your proposal.

We agree an hourly rate, estimate and spending cap, then invoice approved logged hours monthly or every two weeks. Each invoice includes a time report. The total varies with the approved work; there is no fixed package price.

Yes. Commerce Growth is $900/month for 30 combined team-hours. With Ads it is $1,260/month: 30 Growth hours plus 10 Ads hours for one agreed platform. Media spend is separate.

Yes. Growth can include content planning, captions, scheduling, publishing, profile/account management and agreed comment or inbox follow-up. We agree the channels, number of posts, creative needs and approval process within the same 30 Growth hours. Paid Ads are optional and separate; this is not unlimited posting or round-the-clock moderation.

Account review, agreed campaign setup and optimization, tracking checks and reporting within 10 Ads hours. Setup consumes that allocation. Significant tracking development, extra platforms and specialist creative production need separate scope.

No. Reports distinguish completed work from observed performance. Rankings, leads and sales depend on your market, offer, budget, data and operation.

Each Pod has one monthly pool across all covered projects and team members. Extended Pod can dedicate all 160 hours to one project or distribute them across up to four agreed projects. PM, design, development and QA all use this pool. A one-hour meeting with two team members consumes two hours.

A project is a named, agreed workspace or outcome for the contracted client or explicitly agreed brands. Its features, bugs and tickets belong to that project. Coverage reserves capacity. Scope, estimates, priorities and dates are confirmed in the proposal.

Extended Pod covers up to four projects per cycle, with up to three in active delivery at once. A fourth project waits in the agreed queue until an active slot opens. Monthly hours remain shared across the whole Pod.

One client decision owner provides the priority order and our delivery lead confirms scheduling. Project substitutions and additional scope require review, including their effect on estimates and dates. Archived project records remain preserved. These limits apply to new or explicitly amended agreements. Existing clients retain their agreed terms.

Yes. We assess the stack and available expertise before agreeing the team and fee. Product discovery is separately scoped; these packages reserve capacity rather than guarantee a complete build in one month.

No. Hours are combined across the team, including PM and QA. A one-hour meeting with two team members uses two hours. Exclusive staffing is separately contracted.

Architecture, unfamiliar legacy systems, specialist stacks and onshore roles are assessed and quoted up front. Standard pricing does not promise every language or specialty at the same rate.

Published package prices and scope form the starting point for your written proposal. We confirm delivery dates, coverage, fees, payment schedule and cancellation arrangements before you commit. Additional work or different terms require your agreement.

Yes, when the deliverables and checks for approving the work can be defined. Branding, design, redesigns and software work are scoped individually. Where requirements are still developing, we may recommend paid discovery or an agreed hourly/capacity model first.

We estimate the change and agree its effect on cost, capacity and timing before proceeding. Standard additional package hours are $42 with approval; specialist and custom work may have a separately agreed rate.

Rollover is package-specific. Where included, up to 20% carries into the next paid month and expires at its end. Growth and Ads allocations remain separate. Read the delivery terms for your chosen package.

Monthly packages use the notice and handover terms in the proposal; the published starting point is 14 days’ notice before the next cycle. Fixed and hourly projects have their own completion, payment and change terms.

Review the written proposal before paying. It confirms accepted payment methods, due dates, any minimum commitment, and how refunds, pauses or cancellation during a paid cycle will be handled. The monthly notice period is not an automatic promise of a mid-cycle refund. Ask us to clarify any missing term before accepting the proposal.

We agree acceptance checks and review points before delivery. Client approval is required for a production release or switching to a new store. Completed work is handed over with the relevant evidence and operating notes.

Access is included while your package is active, for the work agreed with you. The workspace helps keep requests, files, progress updates and review decisions together. Permissions and available features are confirmed at onboarding. It is not a separately delivered CRM or ERP product; custom integrations and extra capabilities need their own scope. Handover and any continued access after the engagement are agreed in your proposal.

No. Our OS keeps files, decisions, responsibilities and progress together. We agree how you receive updates and review the work, so you do not have to repeat information at each handover.

Your business retains its own business, advertising and analytics accounts. Ownership, source-file handover and third-party licenses for delivered work are defined in the agreement.

We agree which systems and permissions the work needs. Access, responsibilities and handover are scoped for the engagement. Share sensitive access through the agreed channel, not the public inquiry form.

Choose a published opening on the Careers page and submit your details, relevant experience and a PDF résumé up to 5 MB. You receive a reference once the complete application is saved.

Yes, when your experience fits. Submit a separate application for each opening so it reaches the correct hiring pipeline.

Location, working hours, employment type, equipment and any benefits are confirmed for the specific role. We do not promise the same arrangement for every opening.

Our recruitment team reviews applications in the relevant role pipeline. If there is a fit, we contact you about a conversation or role-specific assessment. An application is not a job offer.